Job Title: System administrator (0.6–1 Year Experience)
We are looking for a proactive and customer-focused IT Operations Engineer / System administrator with 6 months to 1 year of experience in IT Infrastructure, Technical Support, or Managed IT Services. The ideal candidate should have hands-on experience supporting Windows environments, handling client tickets, troubleshooting technical issues, and working with remote monitoring and management (RMM) tools.
This role offers exposure to Cloud Infrastructure, Virtualization, Windows Servers, Networking, and Production Environments, while working closely with international clients.
Key Responsibilities
- Provide Level 1 and Level 2 technical support for international clients through phone, email, and remote sessions.
- Monitor, troubleshoot, and resolve incidents related to Windows servers, desktops, networks, and applications.
- Manage and resolve support requests through ticketing systems while meeting defined SLAs.
- Perform remote administration, maintenance, and troubleshooting of client systems using RMM tools.
- Handle user account management, system configuration, software installation, and routine maintenance.
- Support Microsoft Windows Server, Active Directory, Office 365, and related Microsoft technologies.
- Monitor system health, backups, antivirus, and security alerts, and escalate issues when required.
- Assist in server maintenance, patch management, and system updates.
- Support virtualization platforms such as VMware or Hyper-V.
- Document troubleshooting steps, resolutions, and technical procedures.
- Coordinate with internal teams to ensure timely issue resolution and high customer satisfaction.
- Follow ITIL best practices and maintain SLA compliance.
Required Skills
- 6 months to 1 year of experience in IT Operations, Technical Support, Help Desk, or MSP environment.
- Hands-on experience with Kaseya or any Remote Monitoring & Management (RMM) tools such as ConnectWise Automate, NinjaOne, Datto RMM, Atera, N-able, ManageEngine Endpoint Central, or Pulseway.
- Experience working with ticketing tools such as ServiceNow, Jira, Zendesk, Freshservice, ConnectWise Manage, or ManageEngine ServiceDesk Plus.
- Understanding of SLA management, ticket prioritization, escalation, and incident handling.
- Good knowledge of Windows 10/11 and Windows Server administration.
- Basic understanding of Active Directory, DNS, DHCP, Group Policy, and Office 365.
- Familiarity with networking fundamentals (TCP/IP, LAN/WAN, VPN, DNS).
- Exposure to VMware and/or Hyper-V virtualization.
- Basic knowledge of AWS or Azure Cloud is an added advantage.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
Preferred Qualifications
- CCNA, MCSA, AZ-900, AWS Cloud Practitioner, CompTIA A+, Network+, or equivalent certification (preferred).
- Experience supporting US or international clients is an advantage.
What We Offer
- Exposure to Cloud Infrastructure (AWS/Azure), Virtualization, and Enterprise IT Operations.
- Opportunity to work on live production environments.
- Structured learning and career growth.
- Collaborative and technology-driven work environment.
- Hands-on experience with enterprise IT tools and international client support.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- total work: 1 year (Preferred)
Language:
Location:
- Mohali, Punjab (Preferred)
Work Location: In person
