Management Level
H
Equiniti (‘EQ’) is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6,000 employees, it supports 37 million people in 120 countries. EQ helps organisations to meet their regulatory requirements and undertake complex tasks, by combining specialist expertise with market-leading technology. Our technology platforms and solutions are used by 70% of the FTSE 100. EQ is owned by Siris Capital Group LLC, a US based private equity business.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Principle Process Executive is responsible for all aspects of quality checking, complaint analysis, trend analysis and continuous improvement.
EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.
- Provide day‑to‑day oversight and control ownership
- Support training and knowledge transfer from US teams
- Act as escalation points and quality control leads
- Be client / stakeholder facing where required
- Work effectively to tight deadlines, managing priorities to ensure deliverables are completed accurately and on time.
- Maintain clear and effective communication with colleagues, stakeholders and management to support operational delivery and issue resolution.
- Demonstrate excellent verbal and written communication skills, producing clear, accurate and professional communications across operational and stakeholder interactions.
- Drive quality review activities and compile detailed data sets to support complaint analysis, trend identification and reconciliation‑related performance insights.
- Partner with the Quality Control & Workflow Manager to analyze quality metrics, identify performance gaps and deliver targeted coaching and best‑practice guidance to improve team efficiency.
- Investigate operational losses to determine root cause, apply corrective and preventive action (CAPA) methodologies and ensure all remediation steps are completed to prevent recurrence.
- Drive continuous improvement initiatives across reconciliation processes, enhancing accuracy, control effectiveness and end‑to‑end workflow quality.
- Conduct complaint reviews and trend analysis on recurring quality issues, implementing effective actions to reduce future risk and strengthen process stability.
- Support the training, coaching, and development of both new and experienced team members, ensuring the team maintains strong technical capability and meets evolving business expectations.
- Assist the QC & Workflow Manager in overseeing the quality function, contributing to planning, reporting and operational oversight as required.
- Take ownership of identified risks or issues, ensuring timely resolution and maintaining clear communication with the QC & Workflow Manager regarding ongoing concerns.
- Collaborate with U.S. and offshore support teams to reduce unnecessary escalations and improve first‑time resolution rates.
- Ensure all reconciliation activities align with internal quality policies, information‑security standards and the organization’s integrated management system.
- Support team deliverables by performing a variety of operational and quality‑related tasks as business needs evolve.
- Maintain ongoing professional development, strengthening technical knowledge and adapting to changes in regulatory expectations, systems, and reconciliation processes.
- Provide timely, constructive feedback to team members and ensure key learnings are shared broadly to improve overall team performance.
- Ensure corrective actions are implemented promptly and monitored through to full completion.
- Contribute to achieving and sustaining high quality‑performance targets across the team, including maintaining strong accuracy results for certified staff.
The candidate should demonstrate the following experience, skills and behaviours:
4-6 years experience in Reconciliation domain
§ Demonstrates practical experience of cash and stock reconciliation processes, with the ability to apply that knowledge alongside a sound understanding of books and records in a controlled operational environment.
§ Demonstrates experience working within a highly regulated environment, with a sound understanding of control and compliance expectations under frameworks such as the FCA, SEC or NYDFS.
- Deliver quality to our customers.
- Drive to improve results and standards by working together as a team
- Taking ownership and responsibility
- Exhibit exceptional leadership skills with technical proficiency
- Explains or presents information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.
- Explains the reasoning behind what is being said to ensure understanding and acceptance.
- Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter.
- Uses time management techniques to plan, manage and prioritise own and team’s work effectively, making most efficient use of the time available.
- Give constructive feedback to identify individual’s development needs.
- Maintain consistency and fairness throughout the process.
- Be flexible with the shift timings.
- Has a very good understanding of the Group’s overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.
- Able to assess the impact of change on products, systems, processes and people.
- Develop and maintain relationships with key contact in all relevant areas.
- Has a good understanding of the business environment in which Equiniti operates and of industry best practice.
- Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti’s business and overall aims, including relevant IT industry developments.
- Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.
Benefits:
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
Business related certification expense reimbursement
Comprehensive Medical Assurance coverage for dependents & Parents
Cab transport for staff working in UK & US shift
Accidental & Life cover 3 times of concerned CTC
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
