Skill required: Talent Acquisition - Onboarding
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Experience in an outsourced HR, RPO, or shared services delivery model Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) Bachelor s degree in Human Resources, Business Administration, or related field HR certification (e.g., PHR, SHRM-CP) is a plus Role Summary The Hiring & Onboarding Support Senior Analyst / Team Lead oversees the day-to-day delivery of hiring and onboarding support services for a US-based client. This role combines hands-on operational expertise with team leadership responsibilities, ensuring process quality, compliance, and a consistently strong experience for candidates, new hires, and hiring managers. The Senior Analyst acts as an escalation point, subject matter expert, and performance driver for a team of Associates. Maintain and update standard operating procedures (SOPs), process documentation, and training materials Client & Stakeholder Management Serve as a day-to-day point of contact for client HR and talent acquisition stakeholders Participate in client calls and operational reviews, presenting team performance metrics and improvement plans Proactively identify and communicate risks, trends, and process gaps to the client and internal leadership Support scope expansion discussions and contribute to transitions or new program launches
What are we looking for? Key Responsibilities Team Leadership & Operations Lead, mentor, and support a team of Hiring & Onboarding Support Associates (CL12), providing day-to-day guidance, workload management, and performance coaching Monitor team capacity and allocate work across open requisitions and onboarding cases to ensure SLA adherence Conduct regular team huddles, case reviews, and quality checks to maintain service standards Serve as the primary escalation point for complex, sensitive, or time-critical hiring and onboarding issues Onboard and train new team members on processes, tools, and client-specific requirements Support performance reviews and contribute to associate development plans Hiring Support Oversee end-to-end coordination of high-volume or complex requisitions, partnering with senior recruiters and HR business partners Review and approve job postings, offer letters, and requisition updates for accuracy and compliance Manage relationships with background screening and pre-employment vendors, resolving escalated cases and disputes Identify bottlenecks in the hiring workflow and implement process improvements in coordination with the client and operations leadership Produce and analyze recruiting activity reports, highlighting trends, risks, and opportunities to stakeholders Onboarding Support Oversee onboarding workflows for complex new hire populations including transfers, rehires, and contingent workers Ensure I-9/E-Verify compliance across the team, conducting periodic audits and remediating discrepancies Partner with IT, Facilities, Payroll, and HR to resolve Day 1 readiness issues and systemic onboarding blockers Lead continuous improvement initiatives to reduce time-to-productivity for new hires •Maintain and update standard operating procedures (SOPs), process documentation, and training materials Client & Stakeholder Management Serve as a day-to-day point of contact for client HR and talent acqui
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts •Competencies Leadership and team development Client relationship management Analytical thinking and data-driven decision making Process improvement and operational excellence Sound judgment and escalation management Adaptability in a fast-paced, client-driven environment •Qualifications Required 4–6 years of experience in HR operations, recruitment coordination, or onboarding, with at least 1–2 years in a lead or senior individual contributor capacity Strong working knowledge of US hiring compliance including I-9/E-Verify, EEOC guidelines, and state-specific requirements Hands-on experience with ATS and HRIS platforms (e.g., Workday, iCIMS, Taleo, SAP SuccessFactors) Proven ability to manage team performance, prioritize workloads, and meet SLAs in a high-volume environment Strong analytical skills with experience producing and interpreting operational reports and dashboards Excellent stakeholder communication and client management skills
Any Graduation
