Job Description: Operations Executive
Company: Glassentials
Location: Ahmedabad, Gujarat (with occasional travel to metro cities)
Job Type: Full-time
Reports To: Chief Operations Officer (COO) / Business Owner
Role Purpose
The Operations Executive will oversee and manage day-to-day operational activities at Glassentials, ensuring smooth coordination between supply, installation, CRM, and client delivery processes. This role is critical in maintaining operational efficiency, implementing SOPs, tracking performance metrics, and supporting business expansion initiatives in the architectural glass and mirror industry.
Key ResponsibilitiesOperations Management
- Oversee daily operations including glass/mirror aggregation, supply scheduling, and installation coordination
- Develop, implement, and monitor operational policies, SOPs, and process improvements
- Coordinate across departments (supply, installation, CRM, finance) for seamless workflow
- Identify and resolve operational bottlenecks, delays, or quality issues
Resource & Vendor Management
- Manage resource allocation (staff, materials, logistics) for optimal efficiency
- Develop and maintain relationships with vendors, suppliers, and subcontractors
- Support procurement processes: order tracking, invoice verification, vendor liaison
Performance Monitoring & Reporting
- Monitor key operational performance indicators (KPIs) such as delivery timelines, installation quality, cost efficiency
- Prepare weekly/monthly operational reports for senior management
- Track BOQ/quotations execution and GST-ready estimate compliance
CRM & Lead Management Support
- Collaborate with CRM team to ensure accurate lead tracking and customer data management
- Support implementation of Odoo ERP for operational and customer management
- Ensure timely follow-ups and customer communication per SOPs
Compliance & Quality Assurance
- Ensure adherence to company policies, quality standards, safety norms, and regulatory requirements
- Support audit activities and compliance checks
- Maintain accurate operational records, logs, and documentation
Business Growth Support
- Assist in planning and executing business expansion initiatives
- Provide operational inputs for financial performance monitoring
- Identify opportunities for process optimization and cost reduction
Qualifications & ExperienceAspectRequirementsEducationBachelor's degree in Business Administration, Management, Operations, or related field (MBA preferred)Experience2–4 years in operations management, preferably in construction, manufacturing, supply chain, or glass/facade industryTechnical SkillsProficiency in MS Excel, Odoo ERP (or similar CRM/ERP), Google Suite, quotation/BOQ draftingIndustry KnowledgeUnderstanding of architectural glass/mirror products, installation processes, GST compliance, and BOQs is highly advantageousSoft SkillsStrong analytical thinking, problem-solving, communication, coordination, and attention to detailLanguagesFluent in English and Hindi; Gujarati is a plusKey Skills Required
- Operational planning and process optimization
- Cross-functional coordination and team collaboration
- Vendor and stakeholder management
- Data analysis and reporting
- CRM/ERP system usage (Odoo experience preferred)
- Quotation and BOQ preparation knowledge
- Leadership and motivational skills
- Ability to prioritize tasks and handle competing deadlines
What We Offer
- Competitive salary with performance incentives
- Opportunity to work in a growing niche business with expansion prospects
- Collaborative work environment with direct exposure to business leadership
- Professional growth in operations, CRM implementation, and business strategy
How to Apply
Interested candidates should submit their resume and a brief cover letter to [insert email/contact]. Include "Operations Executive – Glassentials" in the subject line.
Pay: ₹10,821.89 - ₹31,462.46 per month
Work Location: In person
