Key Requirement for the Position
Preferred Profile
Minimum Education Qualification: Graduation
0 - 2 years of experience in Secured / Unsecured / Mortgages / Hard Bucket collections
Influential communication skills in English and local languages
Self-motivated, passionate about the domain, eager to learn new things, and takes the initiative & challenges
Understanding the local market is mandatory
Job Description
Job Summary
Varthana is looking for an Executive - Collections who should be action-oriented and will be responsible for managing timely overdue payments, and ensuring there are zero delinquencies for the branch. The Executive will also be coordinating with customers to build solid relationships to increase customer satisfaction.
Key Role Deliverables
Customer Engagement:
Engaging the customers by providing necessary information about the date of payment and regularly taking feedback about the company
Working towards increasing customer satisfaction and customer loyalty towards the company
Delinquency Management: Ensuring zero delinquencies for the branch by timely and effective collections
Collection Management: Managing the timely payment of the overdue and following up regularly with the delinquent customers to make sure that payments are done
Relationship Management: Building a solid relationship with customers, for a better customer experience
