Reviva Clinic is seeking a professional, and patient-focused Reception cum Floor Manager to oversee front desk operations while ensuring smooth day-to-day clinic floor management. The ideal candidate will act as the first point of contact for patients and ensure a seamless, welcoming, and efficient clinic experience.
Key ResponsibilitiesFront Desk & Reception Duties
- Greet and welcome patients and visitors in a warm and professional manner
- Manage appointments, scheduling, and confirmations
- Handle phone calls, emails, and WhatsApp inquiries promptly
- Maintain patient records and update databases accurately
- Process billing, payments, and issue receipts
- Coordinate with doctors and therapists regarding appointments and patient flow
- Handle patient queries and resolve concerns professionally
Floor Management Responsibilities
- Ensure smooth patient flow and minimal waiting time
- Supervise housekeeping and cleanliness of clinic premises
- Monitor treatment rooms readiness and supply availability
- Coordinate between doctors, therapists, and support staff
- Ensure adherence to clinic SOPs and hygiene standards
- Handle escalations or service recovery when required
- Monitor daily operational efficiency and report to management
Administrative & Reporting
- Maintain daily reports on appointments, billing, and walk-ins
- Track inventory of consumables and coordinate replenishment
- Assist in promotional activities or patient engagement initiatives
- Support clinic audits and compliance processes
Required Skills & Qualifications
- Graduate in any discipline (Healthcare Administration preferred)
- 2–5 years of experience in healthcare, clinic, or hospitality front office
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Professional appearance and positive attitude
- Basic knowledge of billing software and MS Office
- Ability to handle patient concerns calmly and efficiently
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
