Customer Care Executive – ZEE5 Process
We are hiring Customer Care Executives for the ZEE5 Blended Process (Chat & Voice Support). We are looking for enthusiastic and customer-focused candidates who can provide excellent support and ensure customer satisfaction.
Job Details
- Designation: Customer Care Executive
- Process: ZEE5 – Blended Process (Chat & Voice Support)
- Shift Timing: 24x7 Rotational Shift
- (Any 9 Working Hours as per Business Requirement)
- Week Off: Rotational OffEligibility Criteria
- Graduate (Freshers & Experienced Candidates can apply)
- Male & Female both are eligible
Roles & Responsibilities
- Handle customer queries through calls and chat support
- Resolve customer concerns related to ZEE5 services and subscriptions
- Provide accurate information regarding plans, login issues, streaming support, and account-related queries
- Maintain professional communication with customers
- Ensure customer satisfaction by providing timely resolutions
- Follow company process guidelines and quality standards
Required Skills
- Excellent communication skills are mandatory
- Basic computer knowledge
- Good typing speed and multitasking ability
- Strong customer handling and problem-solving skills
- Comfortable working in rotational shifts
Preferred Candidate Profile
- Immediate joiners preferred
- Candidates should be flexible for rotational shifts and rotational offs
- Ability to work in a fast-paced customer service environment
Job Type: Full-time
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
