Outlet Operations Lead
Location: Bangalore
Job Type: Full-time
About the Role
We're looking for an experienced Outlet Operations Lead to oversee the day-to-day operations of multiple premium F&B outlets across Bangalore for a speciality coffee and cacao brand. This role is ideal for someone who thrives in a fast-paced hospitality or retail environment, enjoys building high-performing teams, and has a passion for delivering exceptional customer experiences.
You'll work closely with cross-functional teams including HR, Finance, Product Operations, and Warehouse to ensure operational excellence across all locations.
Key Responsibilities
- Drive operational excellence across multiple outlets while ensuring a consistent customer experience.
- Implement and maintain SOPs, service standards, and operational best practices.
- Identify operational bottlenecks and lead process improvement initiatives.
- Lead onboarding, training, and upskilling programs for outlet teams.
- Partner with HR on recruitment, staffing, and workforce planning.
- Develop and manage performance review frameworks, promotions, and employee development initiatives.
- Foster a positive, high-performance culture across all outlets.
- Oversee maintenance, infrastructure, cleanliness, and equipment standards.
- Monitor inventory, stock movement, wastage, and warehouse coordination.
- Collaborate with internal stakeholders to ensure smooth daily operations and uninterrupted business performance.
Requirements
- 4-8 years of experience in multi-unit operations within hospitality, QSR, cafés, retail, or food & beverage.
- Proven experience managing multiple outlets or store locations.
- Strong leadership and people management skills.
- Excellent problem-solving and decision-making abilities.
- Experience implementing SOPs and improving operational efficiency.
- Comfortable working with cross-functional teams.
- Strong communication and organizational skills.
- Experience with inventory management, training, and performance management is highly preferred.
What We're Looking For
- A hands-on leader who enjoys being on the floor and solving operational challenges.
- Someone who can build and mentor high-performing teams.
- A detail-oriented professional with a customer-first mindset.
- A proactive individual who takes ownership and drives continuous improvement.
Why Join Us?
- Opportunity to lead operations for a rapidly growing speciality coffee and cacao brand.
- High ownership with direct impact on business performance.
- Collaborative and entrepreneurial work environment.
- Career growth opportunities as the business expands.
Location: Bangalore
Experience: 4-8 years
Employment Type: Full-time
Pay: ₹1,300,000.00 - ₹1,500,000.00 per year
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
