Responsible for handling both outbound & in-bound calls from customers or
authorized third parties regarding all process & contingency situations arising due to any
issues
Handle customer complaints during peak time and resolve the issues & advise
the best resolution available
Responsible for prompt and accurate response to customer’s needs and
requests
Ability to compare and evaluate possible customer service solutions and decide
which to recommend to customers to best meet their needs and circumstances.
Input data and verify information as it pertains to related systems as and when
required
Properly document each customer interaction in the servicing systems as defined
by the process
Ensure successful customer support through resolution of back-office tasks
whenever not on calls
Understanding of utilities and associated market participants
The results of the analysis can be used to design targeted marketing campaigns,
