Customer Relationship Executive (CRE) – Atlas Kitchen & InteriorsJob Summary
The Customer Relationship Executive (CRE) is responsible for managing customer interactions, ensuring exceptional customer experience, and maintaining strong relationships throughout the sales and project lifecycle. The role serves as a bridge between customers and internal teams to ensure smooth communication, timely updates, and customer satisfaction.
Key ResponsibilitiesCustomer Engagement
- Welcome and assist walk-in customers at the showroom.
- Attend inbound calls, WhatsApp inquiries, and website leads.
- Understand customer requirements and guide them to the appropriate consultant or designer.
- Schedule and coordinate client meetings and showroom visits.
Customer Relationship Management
- Build and maintain strong relationships with customers.
- Provide regular updates regarding design, production, and installation progress.
- Address customer concerns and ensure timely resolution.
- Maintain high levels of customer satisfaction throughout the project journey.
Lead & CRM Management
- Record and update customer details in the CRM system.
- Track inquiries, appointments, follow-ups, and project status.
- Generate daily and weekly customer interaction reports.
- Ensure proper documentation and database management.
Feedback & After-Sales Support
- Collect customer feedback after project completion.
- Coordinate service requests and after-sales support.
- Follow up on pending issues and ensure closure.
- Encourage referrals and repeat business from satisfied customers.
Coordination
- Coordinate with Sales, Design, Production, and Installation teams.
- Ensure seamless communication between customers and internal departments.
- Escalate critical customer issues to the Branch Head when required.
Key Skills
- Excellent Communication Skills
- Customer Service Orientation
- CRM & Data Management
- Problem Solving & Conflict Resolution
- Follow-up & Coordination Skills
- Professional Appearance and Conduct
Qualification
- Bachelor's Degree in any discipline.
- 1–3 years of experience in Customer Service, Front Office, Hospitality, or Interior Industry preferred.
- Proficiency in MS Office and CRM software.
Reporting To
Branch Head / Customer Experience Manager
Job Type: Full-time
Pay: From ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
Experience:
- total work: 1 year (Preferred)
Language:
- Malayalam (Preferred)
- English (Preferred)
