Job Description – Customer Relationship Executive (CRE)
Job Location: Nagpur
Region Handling: Chandrapur & Nagpur Region
Experience Required: 2 to 3 years of relevant experience as a Customer Relationship Executive (CRE) in the automobile or service industry.
Educational Qualification: 1) Graduation
Key Responsibilities:
- Handle complete Customer Relationship Executive (CRE) operations for Chandrapur and Nagpur region.
- Maintain strong relationships with customers and ensure customer satisfaction.
- Coordinate with service teams for customer feedback, complaints, and resolution.
- Conduct customer follow-ups regarding vehicle service, breakdown support, and service reminders.
- Maintain customer database and update records regularly.
- Prepare customer satisfaction reports and MIS reports.
- Ensure timely closure of customer complaints and escalation handling.
- Coordinate with internal departments for smooth customer support operations.
- Support customer retention and relationship-building activities.
- Maintain professionalism and communication standards with customers.
Required Skills:
- Good communication in English, Hindi & Marathi and interpersonal skills
- Knowledge of CRM Software / SAP Software
- Customer handling and complaint resolution skills
- MS Office knowledge preferred
- Ability to work in a team and manage regional operations
Preferred Industry:
- Commercial Vehicle Industry
- Automobile Dealerships
- Service Industry
Salary: Best in Industry (Depends on experience and interview performance)
Please Contact on No.: 9225179033 or Email ID: [email protected] or on Indeed.com or Directly on Indeed.com
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹21,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
Ability to commute/relocate:
- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Please refer any 3 dates and time for to conduct interview
Work Location: In person
