The Customer Support Executive will be the first point of contact for customers, responsible for addressing queries, resolving issues, and ensuring a positive customer experience. The ideal candidate is fluent in both Hindi and English and can communicate effectively across diverse customer segments.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and chat queries professionally
- Provide accurate information regarding products/services and resolve customer issues promptly
- Maintain detailed and accurate records of customer interactions in the CRM/ticketing system
- Escalate unresolved issues to the appropriate internal teams and follow up until closure
- Ensure adherence to defined SLAs and quality standards for customer interactions
- Build strong rapport with customers to enhance satisfaction and retention
- Collect customer feedback and share insights with relevant teams for service improvement
- Coordinate with internal departments (technical, sales, billing) to resolve customer concerns
Experience
- 0–3 years of experience in customer support/customer service (freshers may apply based on communication skills)
Skills & Competencies
- Mandatory: Fluency in Hindi and English (spoken and written)
- Excellent communication and interpersonal skills
- Strong problem-solving ability and patience in handling customer concerns
- Basic computer proficiency (MS Office, CRM tools)
- Ability to multitask and work under pressure
- Positive attitude and customer-first approach
What We Offer
- Compensation: As per industry norms and negotiable, based on experience and expertise
- Supportive and growth-oriented work environment
- Opportunity to build a long-term career in customer service
Pay: ₹10,460.67 - ₹20,808.95 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
