Pre-alert follow ups & Documents:
Pre-alert follow-ups with customers, To Cross check the pre alert i.e. Commercial invoice, packing list, Bill of lading or AWB details i.e. Description, weight, volume, Shipper, consignee, package details should match/ Updating of shipments in Cargoes
CHA Coordination:
Pre-alert documents to be shared to regulatory team / CHA vendors for checklist preparation, verification, inbound & outbound filing / in conjunction with Regulatory team /Follow-ups with CHA for IGM instruction, Bond readiness, Container deposit, DO follow-up, DRF, Form-13, BOE filing, SB processing & assessment completion.
Forwarder & Liner Coordination’s:
Coordinate with freight forwarders & Liners for timely sharing of pre-alert documents (AWB/BL, Invoice, Packing List, etc.) for timely filing of the customs manifest. Cross-check whether the IGM manifest is filed for sea shipment. - Confirm ETA and ensure timely handover to CHA for clearance.
Documents validations:
Proof of Inward & Outward photos to client:
Operations Coordination - Material picking, packing, and dispatch planning:
Follow-ups for operation team for GRN & Ship completion in WMS.
Transport Coordination:
Follow up with both customer’s transporter and our transporter for vehicle movements:
PORT to FTWZ
FTWZ to multiple delivery locations
Follow-ups with transport team for vehicle placement on time with all commercial agreed with customer & procurement team.
Coordination for liner feedback forms for all empty drop offs with transport team for getting the refund amount from Liner & forwarders.
Day to Day reports
All reports like DSR must be accurate, updated in real-time, and aligned with system data. Share via email or designated group as per customer preference. Reports need to share on daily, Weekly or monthly bases depends on customer requirements.
SSR request for activity:
Ensure SSR is submitted on time to operations to execute for any addl activities
SSR should include all necessary details: activity date, type, customer name, cargo reference, and any remarks
This process is critical for accurate and timely billing.
Billing and Collection Coordination:
