JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Soft Services Executive - Job Description
Position Overview
The Soft Services Executive is responsible for managing and overseeing the delivery of soft facilities management services to ensure high-quality, cost-effective operations that meet client expectations and contractual obligations.
Key Responsibilities
Service Delivery Management Oversee day-to-day delivery of soft services including cleaning, catering, waste management, landscaping, pest control, and reception services. Ensure all services meet agreed service level agreements (SLAs) and key performance indicators (KPIs). Conduct regular site inspections and quality audits to maintain service standards.
Vendor and Contract Management Manage relationships with third-party service providers and subcontractors. Monitor vendor performance against contracts and SLAs. Negotiate service agreements and manage contract renewals. Coordinate vendor scheduling and ensure compliance with company policies.
Client Relationship Management Act as primary point of contact for client soft services matters. Address client concerns and resolve service issues promptly. Prepare and present regular service performance reports. Build strong client relationships to identify opportunities for service enhancement.
Budget and Cost Control Develop and manage soft services budgets. Monitor expenditures and identify cost-saving opportunities. Process invoices and ensure accurate financial reporting. Provide budget forecasts and variance analysis.
Health, Safety, and Compliance Ensure all soft services operations comply with health and safety regulations. Conduct risk assessments and implement safety protocols. Maintain required documentation and certifications. Ensure vendor compliance with regulatory requirements.
Team Leadership Supervise soft services staff and coordinate team activities. Provide training and development opportunities. Conduct performance evaluations and manage staff scheduling.
Required Qualifications
Education and Experience Bachelor's degree in Facilities Management, Business Administration, or related field preferred. 2-4 years of experience in facilities management or soft services delivery. Experience managing multiple service contracts and vendors.
Skills and Competencies Strong organizational and project management abilities. Excellent communication and interpersonal skills. Problem-solving mindset with attention to detail. Proficiency in Microsoft Office Suite. Knowledge of facilities management software systems. Understanding of health and safety regulations.
Personal Attributes Customer service orientation with professional demeanor. Ability to work independently and manage multiple priorities. Strong negotiation and conflict resolution skills. Proactive approach to service improvement.
Working Conditions
Office-based with regular site visits to client locations. May require occasional evening or weekend work for emergency situations. Travel within assigned territory as needed.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
