We are looking for a Customer Relationship Manager (CRM) to join our Automobile Service Department. The candidate will be responsible for maintaining strong customer relationships, coordinating service appointments, handling customer enquiries and complaints, and ensuring a smooth service experience.
The ideal candidate should have excellent communication and customer-handling skills, along with good knowledge of automobile service operations.
Key Responsibilities
- Handle customer enquiries related to vehicle servicing and repairs.
- Schedule and coordinate service appointments.
- Maintain regular communication with customers regarding vehicle service status.
- Explain service requirements, repair work, estimates, and delivery timelines to customers.
- Coordinate with Service Advisors, Technicians, Workshop, Parts, and Billing teams.
- Follow up with customers for periodic service and maintenance.
- Handle customer complaints and ensure timely resolution.
- Conduct customer satisfaction and feedback calls.
- Maintain accurate customer records and service history.
- Follow up with customers after vehicle delivery.
- Promote additional service requirements and maintenance packages when appropriate.
- Maintain customer retention and improve repeat-service business.
- Prepare daily and monthly customer relationship reports.
- Ensure a professional and positive customer experience.
Requirements
- Any Degree / Diploma preferred.
- 2–5 years of experience in automobile service, customer relationship management, or service operations preferred.
- Experience in an automobile dealership or multi-brand workshop is an advantage.
- Good knowledge of vehicle servicing and basic automobile terminology.
- Excellent communication and interpersonal skills.
- Strong customer-handling and problem-solving skills.
- Good follow-up and coordination abilities.
- Basic knowledge of CRM software and MS Office.
- Customer-focused and service-oriented attitude.
- Malayalam and English communication skills preferred.
- Valid driving licence is an advantage.
Key Skills
- Automobile Service
- Customer Relationship Management
- Service Follow-up
- Customer Handling
- Complaint Resolution
- Service Appointment Management
- Customer Satisfaction
- Vehicle Service Coordination
- CRM Software
- Communication Skills
- Customer Retention
What We Offer
- Competitive salary.
- Performance-based incentives.
- Training and career development.
- Career growth opportunities.
- Supportive working environment.
- Performance recognition.
- Long-term career opportunity in the automobile service industry.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
