Assistant Front Office Manager

Job details

Key Responsibilities:

· Support the team in daily operations including check-in, check-out, and reservations.

· Ensure smooth handling of group check-ins, weddings, and large events (banquets & lawns coordination)

· Monitor room allocation, occupancy, and revenue optimization (upselling & room category management)

· Supervise Front Desk, Bell Desk, and Guest Relations teams

· Handle VIP guests, guest complaints, and escalations with prompt resolution

· Coordinate closely with Housekeeping, Sales, and Banquets for room readiness and event execution

· Maintain SOPs, service standards, and ensure high guest satisfaction scores

· Prepare and review daily reports (occupancy, arrivals/departures, revenue, guest feedback)

· Ensure proper billing, cashiering, and audit compliance

· Train, guide, and motivate team members; manage duty rosters and shift planning

Skills & Requirements:

· Minimum 4–7 years experience in Front Office operations in hotels/resorts

· Strong exposure to MICE, weddings, and group handling

· Excellent leadership and team management skills

· Good knowledge of PMS systems and reporting

· Strong guest handling, problem-solving, and communication skills

· Ability to work under pressure in a high-occupancy property

· Revenue awareness & upselling

Benefits:

Work Location: In person