Job Responsibilities:
Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests
Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager
Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all times
Address and resolve guest complaints and ensure guest satisfaction
Handle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling
Have thorough and updated knowledge of the hotel brand and various programs (trips, travel programs, events, special offers, etc.)
Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Working hours: 4-5 hours per day
Requirements:
- Good communication and interpersonal skills
- Basic computer knowledge (MS Office, booking systems)
- Presentable appearance and professional attitude
Contact us for more details
What's app no: 8310345947
(Don't call only message)
Pay: ₹6,000.00 - ₹7,000.00 per month
Benefits:
Application Question(s):
- why is this job import for you ?
Work Location: In person
