Position Overview:
We are seeking an experienced Product Manager with 3+ years of work experience in the EdTech industry. The ideal candidate will be responsible for overseeing the development, enhancement, and management of our educational products, collaborating with cross-functional teams to drive product strategy and ensuring alignment with our company's objectives.
Key Responsibilities:
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Lead the end-to-end product lifecycle, including product strategy, roadmap planning, development, launch, and continuous enhancement.
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Manage and lead the operations team to ensure smooth execution of academic and student support functions.
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Oversee the complete student lifecycle, including onboarding, engagement, counseling support, retention, and course completion.
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Conduct market research, competitor analysis, and user feedback assessments to identify product improvement opportunities.
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Collaborate with technology, academic, sales, marketing, and support teams to define and prioritize product requirements.
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Define product specifications, user stories, workflows, and feature requirements for development teams.
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Coordinate product launches and ensure successful implementation through cross-functional collaboration.
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Supervise scheduling, class coordination, faculty communication, and operational planning to ensure seamless program delivery.
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Monitor team performance, service quality, and adherence to SLAs while driving operational excellence.
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Implement and optimize workflows, processes, and automation initiatives to improve efficiency and scalability.
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Address student queries, concerns, and escalations in a timely and professional manner.
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Analyze product performance, user engagement, and operational metrics to drive data-based decision-making.
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Prepare reports, dashboards, and strategic recommendations to support business growth and product improvements.
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Act as the product advocate by communicating product vision, updates, and benefits to internal and external stakeholders.
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Collaborate with sales, marketing, academic, and student success teams to ensure a seamless and engaging student journey.
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Drive continuous improvement initiatives focused on enhancing user experience, student satisfaction, and business outcomes.
Qualifications:
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Bachelor’s degree or a related field; MBA or relevant advanced degree is a plus.
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3+ years of experience in product management, with a proven track record of successfully launching and managing products.
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Strong understanding of product development methodologies, and experience working with cross-functional teams.
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Excellent analytical, problem-solving, and decision-making skills, with a data-driven and customer-centric approach.
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Exceptional communication and presentation skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
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Strong leadership skills, with the ability to motivate teams and drive product vision and execution.
