Medical Centre Operations Supervisor
Location: Lucknow, UP | Permanent
Role Summary:
Responsible for managing day-to-day medical centre operations, team performance, manpower planning, service quality, compliance, and customer experience.
Key Responsibilities:
- Manage centre operations and a team of 15–40 employees.
- Plan staff rosters and manpower based on patient/footfall trends.
- Monitor service quality, productivity, SOP and SLA adherence.
- Handle customer and operational escalations.
- Coordinate with HR, Accounts, IT, Medical and other stakeholders.
- Prepare MIS, operational, incentive and performance reports.
- Identify training needs and support team development.
- Ensure regulatory, security, and operational compliance.
- Drive process improvements and operational efficiency.
Requirements:
- Graduate in any discipline.
- 5–7 years’ experience in healthcare/medical centre operations.
- 2–3 years’ supervisory/team management experience.
- Strong communication, leadership, analytical and problem-solving skills.
- Proficiency in MS Office and operational systems.
- Hindi/local language proficiency preferred.
- Experience in hospitals, clinics, diagnostics, or visa medical centres will be an advantage.
Pay: ₹29,834.34 - ₹30,785.87 per month
Benefits:
Work Location: In person
