About Sectona
Sectona is a Privileged Access Management company that helps enterprises mitigate risk of targeted attacks to privileged accounts spread across data centers and cloud. It provides modern infrastructure access layer for new age workforce to build, confidently access and operate a faster, more secure technology environment. Sectona delivers a single stack integrated Security Platform which hosts multiple solutions, such as, Privilege Access Management (PAM), Privilege Access Governance (PAG), DevOps Secret Management (DSM) and Endpoint Privilege Management (EPM) for securing dynamic workforce access across on-premises or cloud workloads, endpoints and machine to machine communication.
Sectona works with diverse set of customers from 25+ countries with focus on India, Middle East, Africa, South East Asia, Europe and UK.
For more information, visit www.sectona.com and follow @sectona1 on X or @Sectona on LinkedIn
What you will do for Sectona
The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you.
· Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products.
· Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
· Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
· Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
· Collect information and document bugs with Engineering for product issues that are impacting customers.
· Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
· Create process or troubleshooting documentation in the support knowledge base.
Team Info
We are a lean company with a diverse team of coders, testers and sales professionals by the day and musicians, sports-lovers, photographers, bloggers and dancers all the other times, we are looking forward to expand this diversity and create a unique experience for our customers through our distinct problem-solving approach.
Skills and Experience you require
· B.Sc (CS)/ B.Sc. (IT)/ IT Diploma
· 3+ years experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply.
· Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS.
· Experience with VMWare virtual environments, AWS Cloud Services or Microsoft Azure Platforms is preferred.
· Advanced troubleshooting & technical escalation management.
· Implement, Operate and provide L2 Support for PAM solutions.
· Demonstrate an understanding of risk management, security policies and controls, user account life-cycle management and role-based access.
· Ability to learn new technologies quickly.
· Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
· Ability to work independently with little direct supervision and as a part of a team.
· Ability to remain calm, composed and articulate when dealing with tough customer situations.
You should apply if....
· Care about contributing to an amazing work culture and environment.
· Are comfortable with the fast-paced, mercurial nature of a tech startup.
· Have impeccable communication - both verbal and written
Some of our benefits and perks include:
· Flexible working hours
· Health Insurance
Work Location: Mumbai, India
Job Types: Full-time, Permanent
Pay: ₹45,000.00 - ₹55,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Application Question(s):
- Have you supported cloud-based systems? If yes, which platforms (AWS, Azure)?
- Have you participated in on-call rotations or handled production incidents?
- Have you supported operating systems - Linux, Windows, macOS?
- What is your current location?
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?
Education:
Experience:
- Technical support: 3 years (Required)
Work Location: In person
