Apenir is a healthcare technology startup transforming how people access diagnostic services. We are building a seamless platform for home blood sample collection, diagnostic bookings, health reports, and digital healthcare services. Our mission is to make healthcare more accessible, convenient, and technology-driven.
As we expand across Kochi, we are looking for a highly motivated General Manager – Diagnostic Operations to lead our diagnostic business and build a high-performing operations team.
Key Responsibilities
* Lead and manage the end-to-end diagnostic business in Kochi.
* Develop partnerships with diagnostic laboratories, hospitals, and healthcare providers.
* Drive business growth through strategic partnerships and customer acquisition.
* Recruit, train, and manage operations staff, customer support executives, and field teams.
* Ensure smooth day-to-day operations of home blood sample collection services.
* Monitor service quality, turnaround time (TAT), and customer satisfaction.
* Develop and implement standard operating procedures (SOPs).
* Manage operational budgets, revenue targets, and cost optimization.
* Coordinate with technology, marketing, and customer support teams.
* Build relationships with doctors, clinics, corporates, and wellness partners.
* Analyze business performance using KPIs and prepare management reports.
* Ensure compliance with healthcare regulations and quality standards.
Required Qualifications
* MBA, MHA, BBA, Life Sciences, Healthcare Management, Hospital Administration, or related field.
* 5–10 years of experience in diagnostics, healthcare, hospitals, laboratories, or healthcare operations.
* Strong leadership and team management skills.
* Excellent communication and negotiation abilities.
* Experience in business development and operations management.
* Ability to work in a fast-paced startup environment.
* Proficiency in Microsoft Excel, Google Workspace, and CRM tools.
* Valid driving licence is preferred.
Preferred Experience
Experience with organizations such as diagnostic laboratories, hospitals, healthcare startups, or pathology chains is highly desirable.
What We Offer
* Competitive salary with performance incentives.
* Opportunity to build and lead a rapidly growing healthcare business.
* Career growth into Regional or State Operations leadership.
* Dynamic startup environment with significant responsibility.
* Opportunity to work closely with the founding team.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
