Job Description:
Online Account Manager
About the Role:
We are looking for a dynamic and data-driven Online Account Manager to manage and grow restaurant partnerships on our platform. In this role, you will be responsible for acquiring new restaurant partners, maintaining strong relationships with existing partners, and using data insights to improve performance, sales, and operational efficiency. You will work closely with restaurant partners to optimize their presence on the platform, increase order volumes, and execute promotional campaigns while ensuring smooth day-to-day operations.
Key Responsibilities:
Restaurant Acquisition & Onboarding
Identify and acquire 30–50 restaurant partners per month through prospecting, lead generation, and cold outreach.
Negotiate commercial terms and manage the end-to-end onboarding process.
Guide partners through platform setup including menu uploads, pricing, and images. Account Management & Partner Engagement
Build and maintain strong relationships with restaurant partners via calls, emails, online meetings, and presentations.
Educate partners on platform features, promotions, and best practices to improve performance.
Act as the primary point of contact for partner queries and support.
Sales & Campaign Execution
Promote partnership opportunities and advertising products to restaurant partners.
Drive participation in discount campaigns, promotions, and marketing activities.
Achieve monthly sales and campaign participation targets.
Data Analysis & Performance Optimization
Monitor key performance metrics such as:
Order volume
Acceptance rates o Delivery performance o Customer ratings and feedback
Analyze restaurant performance using Excel/Google Sheets and BI tools.
Provide insights and recommendations to partners to improve sales and efficiency.
Market Expansion & Growth
Identify high-potential restaurants and onboard them to strengthen the platform’s assortment.
Support restaurant partners with menu optimization, pricing strategy, and promotional planning.
Identify upselling opportunities including advertising and marketing solutions.
Reporting & Business Insights
Prepare regular sales, performance, and campaign reports.
Use data insights to improve acquisition strategies, partner engagement, and revenue growth.
Requirements Education
Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field.
Experience
1–4 years of experience in:
Food delivery platforms o Restaurant partnerships
E-commerce
Sales or account management.
Business or data analytics
Experience with food delivery aggregators or food-tech companies is a strong advantage.
Technical Skills
Advanced Excel / Google Sheets
Pivot tables
Data analysis
Financial calculations
Data reporting and performance analysis
Experience with Business Intelligence tools (preferred):
Power BI
Tableau
Looker Studio
Familiarity with CRM tools and sales tracking systems
Soft Skills
Strong analytical and problem-solving mindset
Excellent communication and relationship-building skills
Strong negotiation and sales abilities
High attention to detail
Ability to work in a fast-paced, target-driven environment
Preferred Background
Candidates with experience in the following will be highly preferred:
Food delivery aggregators
Restaurant chains
Q-commerce / e-commerce platforms
Food-tech startups
Why Join Us Work in a fast-growing food-tech industry Collaborate with leading restaurant brands
Opportunity for career growth and performance-based incentives
Pay: Up to ₹800,000.00 per year
Application Question(s):
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?
- Are you willing to relocate to Indiranagar, Bengaluru?
Work Location: In person
