Key Purpose
The primary role of an CRE in a service-marketing role is to increase job inflow into the workshop.
Duties & Responsibilities
1. Generate enough business at workshop for optimal utilization of shop floor/technician through appointment booking.
2. Increase productivity and revenue by doing service marketing activities as per guidelines.
3. Send service reminders to customers.
4. Call loyal and lost customers for dealership events as per contact calendar.
5. Conduct customer events/activity at dealership.
6. Sell insurance renewals, offers value added products and accessory package.
7. RM/SA wise CCCF management.
8. Provide MIS reports.
9. Assist in event planning for customers.
10. Assist in generating various MIS and reports related to service booking, pick & drop, contact calendar, lost customer tracking, customer verbatim analysis, Pareto analysis of customer and concern age analysis.
11. Ensuring PSF call as per the policy (7th day/3rd day)
SKILLS Requirement
a) Good telephone etiquette & persuasive in nature.
b) Should be alert and receptive.
c) Must be very organized professional.
d) Good Computer skill on MS Excel, Word & Power Point.
Education
Graduation in any discipline.
Experience
Min 2 years of experience in service industry, Telemarketing skills for atleast 6 months.
Pay: ₹9,783.54 - ₹12,000.00 per month
Work Location: In person
