Key responsibilities
- Inbound and outbound calls: Manage a large volume of calls to and from patients and potential customers.
- Appointment management: Schedule, reschedule, and confirm patient appointments using the hospital's system. Some telecallers may manually remind patients of appointments if the automated system fails.
- Patient information: Provide accurate information regarding hospital services, procedures, packages, and health check-ups.
- Customer service: Address patient inquiries, resolve issues, and handle complaints with a patient and empathetic approach.
- Records management: Accurately record patient interactions, update patient details, and maintain an organized database of customer information.
- Follow-ups: Conduct follow-up calls with patients to confirm appointments, check on their health progress, or address any unresolved issues.
- Coordination: Collaborate with different hospital departments and medical staff to ensure a smooth flow of patient care and address complex needs.
- Confidentiality: Maintain the confidentiality of all patient information and comply with healthcare privacy regulations like HIPAA.
Qualifications and skills
- Educational background: A high school diploma or equivalent is often required. Additional education or certifications in healthcare, administration, or customer service can be a plus.
- Prior experience: Experience in a telecalling, call center, or customer service role, preferably within the healthcare or hospital industry, is often preferred.
- Communication: Excellent verbal and written communication skills are essential for clear and professional interaction with patients.
- Interpersonal skills: The role requires strong interpersonal skills, a professional attitude, and the ability to listen actively and empathetically to patients' concerns.
- Computer literacy: Proficiency in basic computer applications and experience with Customer Relationship Management (CRM) software or hospital information systems are necessary for data entry and record-keeping.
- Problem-solving: The ability to resolve customer concerns and handle pressure calmly is an important skill for this role.
- Multitasking: Telecallers must be able to handle a high volume of calls efficiently while performing other administrative tasks.
Job Types: Full-time, Permanent
Pay: From ₹16,000.00 per month
Benefits:
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
