- Handle and resolve support tickets within defined SLAs
- Provide troubleshooting for software/web application issues
- Escalate complex issues to Senior/Lead support
- Ensure timely response and resolution to client queries
- Communicate professionally with GCC clients
- Ensure satisfaction survey links are sent after ticket closure
- Maintain proper ticket updates and documentation
- Support FAQ and knowledge base updates
- Assist in basic testing of products (if required)
- Prepare and submit daily reports before shift checkout
Pay: ₹12,000.00 - ₹25,000.00 per month
Work Location: In person
