Job Title: Service Associate – PVR Cinemas
* Role Overview
A Service Associate at PVR Cinemas is responsible for delivering excellent customer service to guests, ensuring a smooth and enjoyable movie-going experience. The role involves handling ticketing, food & beverage service, and maintaining cleanliness and safety standards.
* Key Responsibilities Customer Service
- Greet and assist guests in a friendly and professional manner
- Help customers with ticket bookings, seat selection, and showtime queries
- Resolve customer complaints quickly and politely
* Food & Beverage Operations
- Prepare and serve food items like popcorn, beverages, and snacks
- Handle billing and cash/card transactions accurately
- Maintain hygiene and cleanliness at concession counters
* Theatre Operations
- Guide guests to their seats and assist during entry/exit
- Ensure cinema halls are clean before and after shows
- Monitor audience behavior and report any issues
* Skills & Requirements
- Good communication and interpersonal skills
- Customer-focused attitude
- Basic knowledge of cash handling and billing
- Ability to work in shifts, weekends, and holidays
- Team player with a positive attitude
* Eligibility
- Minimum: 10th / 12th pass
- Prior experience in hospitality or retail is a plus (not mandatory)
* Working Conditions
- Rotational shifts (including late evenings, weekends, holidays)
- Fast-paced environment
*Career Growth
- Opportunities to grow into roles like Team Leader, Supervisor, or Duty Manager within PVR Cinemas
Job Types: Full-time, Fresher
Pay: From ₹11,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
