Location: Kolkata
Experience: 0–1 year
Salary: ₹15,000 – ₹20,000 per month
We are seeking a motivated and customer-oriented Tour Operator / Travel Agent to join our growing travel team. This role involves assisting clients with travel planning, booking services, and delivering exceptional travel experiences. Freshers with strong communication skills and a passion for the tourism industry are encouraged to apply.
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Meet with clients to understand their travel needs, budget, and personal preferences.
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Sell and coordinate travel services including transportation, accommodations, insurance, sightseeing tours, and activities.
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Provide detailed advice about destinations, travel routes, customs, cultures, weather conditions, and local attractions.
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Process travel bookings, collect payments, and handle related fees and documentation.
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Manage travel-related issues including schedule changes, cancellations, refunds, and customer complaints.
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Maintain strong relationships with hotels, tour providers, transportation services, and other travel vendors.
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Research and update clients on current travel trends, special deals, and promotional offers.
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Attend travel workshops, webinars, seminars, and conferences to stay industry-informed.
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Maintain accurate records of bookings, payments, customer interactions, and follow-ups.
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Prepare travel itineraries, promotional packages, and customized travel plans.
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Upsell travel upgrades, insurance, and value-added services where appropriate.
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Assist in social media posts, travel content creation, and promotional campaigns (optional).
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Support the agency with administrative tasks and contribute to team goals.
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0–1 year of experience in travel/tourism or customer service (freshers welcome).
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Excellent communication skills (verbal and written).
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Customer-focused attitude with strong problem-solving abilities.
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Basic computer literacy; knowledge of booking platforms or GDS is a plus but not required.
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Ability to stay calm and professional in challenging situations.
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Strong attention to detail, organizational skills, and time-management capability.
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Passionate about travel, tourism, and helping people create memorable experiences.
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Willingness to learn and adapt in a dynamic environment.
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Knowledge of popular domestic and international travel destinations.
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Social media knowledge for posting travel updates/offers.
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Multilingual abilities (Hindi, Bengali, English preferred).
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Friendly and supportive work culture.
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Opportunity for career growth in the tourism and travel sector.
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Training provided on booking systems, itinerary planning, and travel coordination.
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Performance-based incentives and bonuses.
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Exposure to travel fairs, industry events, and networking opportunities.
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Employee travel discounts (if applicable).
Interested candidates can submit their resume along with a short note on why they are passionate about the travel industry.
