Senior CRM – Real Estate
Company: M Space Realty
Position: Senior CRM
Department: Customer Relationship Management
Location: Kandivali
Experience: Minimum 5 Years
Employment Type: Full-Time
About the Role
M Space Realty is looking for an experienced and customer-focused Senior CRM to manage customer relationships throughout the property buying journey, from booking to possession. The ideal candidate should have strong communication, coordination, documentation, and problem-solving skills with good knowledge of real estate CRM processes.
Key Responsibilities
- Manage customer relationships from booking to possession and post-sales support.
- Handle customer queries, requests, complaints, and escalations professionally.
- Coordinate with Sales, Accounts, Legal, Projects, and other internal departments for timely resolution of customer concerns.
- Maintain accurate customer records, documentation, and CRM data.
- Coordinate and follow up for agreements, payment schedules, receipts, registration, and other documentation.
- Track customer payments and coordinate with the Accounts team regarding outstanding dues.
- Keep customers updated regarding project progress, possession timelines, and important milestones.
- Coordinate customer meetings, site visits, registration, possession, and handover processes.
- Prepare and maintain CRM reports, MIS, and customer status updates.
- Ensure timely follow-up on pending customer requirements and internal action points.
- Handle escalated customer issues and ensure effective resolution within defined timelines.
- Maintain a high level of customer satisfaction and professional communication.
- Ensure compliance with company policies and standard CRM processes.
- Support the CRM Manager/Head in improving customer experience and operational processes.
Candidate Profile
- Graduate in any discipline; MBA/PGDM in Marketing or related field will be an advantage.
- Minimum 5 years of experience in CRM/Customer Relations, preferably in Real Estate.
- Strong knowledge of the real estate sales and post-sales process.
- Excellent verbal and written communication skills.
- Strong customer-handling and conflict-resolution abilities.
- Good knowledge of MS Excel, MS Office, and CRM software.
- Strong coordination and follow-up skills.
- Ability to handle multiple customers and priorities simultaneously.
- Professional, patient, proactive, and customer-oriented approach.
Pay: ₹40,000.00 - ₹80,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- Minimum: 4 years (Required)
Language:
- Hindi (Required)
- Marathi (Required)
- Gujarati (Required)
- English (Required)
Location:
- Kandivali West, Mumbai, Maharashtra (Preferred)
Work Location: In person
