Bengaluru, Karnataka
Job Summary
To support junior/senior writers, address technical queries, and propose appropriate solutions for issues.
Key Responsibilities
1. To support junior/senior writers, plan document plan-task estimation, and monitor project status.
2. To address technical queries, monitor compliance/trainings, conduct product competency training, and ensure timely knowledge transfer.
3. To research and propose solutions, ensure timely updates are provided to clients, and monitor and flag issues that require resolution.
4. To be the point of contact for all escalations in the team and execute mitigation steps for resolution.
5. To discuss team level improvements/KRAs with managers, provide feedback to team members, and suggest improvement plans for team.
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