Key Responsibilities
- Assist the Executive Housekeeper in managing the housekeeping team, including room attendants, public area cleaners, and laundry staff.
- Oversee the daily operations of the housekeeping department, ensuring efficient workflow and high productivity.
- Assist in creating and managing the housekeeping staff schedule, ensuring adequate coverage during peak periods while controlling labour costs.
- Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Head Housekeeper.
- Participate in the recruitment and onboarding of new housekeeping team members.
- Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards.
- Motivate and mentor the housekeeping team, fostering a positive and professional work environment.
- Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.
- Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure they meet the property’s high standards of cleanliness and presentation.
- Address and resolve any deficiencies or issues related to housekeeping standards promptly and effectively.
- Develop and implement cleaning procedures and protocols.
- Conduct quality control checks to ensure work meets established standards.
- Assist in managing the inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels and cost control.
- Coordinate with suppliers to ensure timely delivery of quality products and maintain strong vendor relationships.
- Monitor and manage the use of chemicals and cleaning equipment, ensuring they are used safely and efficiently.
- Prepare reports and documentation related to housekeeping operations, inventory, and staff performance.
- Address guest inquiries, requests, and complaints related to housekeeping services in a timely and professional manner.
- Coordinate with the front desk and guest services teams to ensure special guest preferences and VIP arrangements are fulfilled.
- Address maintenance issues and report to the maintenance department.
- Monitor and ensure compliance with occupational health and safety standards.
- Perform administrative tasks as required.
- Collaborate with other departments to ensure facilities are maintained to high standards.
- Consistently strive to delight guests and hotel clients.
- Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness and disinfection are met.
- Accept responsibility and follow instructions from the General Manager.
- Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.
- Arrange department purchasing and take responsibility for the quality and the cost.
- Maintain consistent, accurate stock records.
- Contribute to on all remodelling and renovation projects.
- Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues.
- Oversee operation of Laundry/Valet and Uniform Room.
- Coordinate preventative maintenance programs with the Maintenance Manager.
- Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
- Oversee department recruitment and training.
- Conduct regular Housekeeping Meetings to keep Team informed of policies and procedures, special events, further improvement plans and guest comments.
- Participate in HOD meetings in the absence of Executive Housekeeper and contribute to strategic planning and continuous improvement initiatives.
- Keep informed with the housekeeping standards of competitor hotels.
- Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors.
- Ensure all housekeeping activities comply with health, safety, and hygiene regulations, including proper handling and storage of cleaning chemicals.
- Conduct regular safety inspections and training sessions to maintain a safe working environment.
- Have ultimate responsibility and accountability along with the Executive Housekeeper for Health & Safety training of all department Colleagues and for the overall accident record of the department.
- Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents.
Pay: ₹16,000.00 - ₹20,000.00 per month
Work Location: In person
