We are looking for an experienced and customer-focused Front Office Manager to lead our front office operations. The ideal candidate will ensure seamless guest experiences, supervise the front desk team, manage reservations, and maintain the highest standards of hospitality while maximizing room revenue.
Key Responsibilities
- Manage the daily operations of the Front Office Department.
- Supervise, train, and motivate front office staff.
- Ensure smooth check-in and check-out procedures.
- Handle guest complaints and resolve issues professionally.
- Monitor room availability, reservations, and occupancy.
- Coordinate with Housekeeping, Sales, and Maintenance departments.
- Maintain high standards of guest satisfaction and service quality.
- Prepare daily operational reports and shift schedules.
- Ensure compliance with hotel policies and SOPs.
- Monitor billing, cash handling, and front office records.
- Assist in upselling rooms and hotel services to maximize revenue.
Required Qualifications
- Bachelor's degree in Hotel Management, Hospitality, or a related field.
- Minimum 2–5 years of experience in Front Office operations.
- Previous supervisory or managerial experience preferred.
Required Skills
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Knowledge of PMS software (IDS, Opera, eZee, or similar).
- Problem-solving and decision-making skills.
- Ability to work under pressure and handle multiple tasks.
- Strong organizational and time-management skills.
- Good command of MS Office.
Preferred Candidate
- Customer-oriented personality.
- Professional appearance and positive attitude.
- Flexible to work in rotational shifts, weekends, and holidays.
- Passion for delivering exceptional guest experiences.
Salary & Benefits
- Competitive Salary (Based on Experience)
- Performance Incentives
- Career Growth Opportunities
- Staff Meals
- Paid Leave
- Training & Development Programs
Pay: ₹13,000.00 - ₹20,000.00 per month
Work Location: In person
