The Help Desk Executive acts as the primary point of contact between clients, site teams, and internal departments. The role focuses on handling client queries, logging service requests, monitoring resolution timelines, and ensuring overall customer satisfaction within Captain Clean’s Facility Management services.
Key Responsibilities:Client Communication & Relationship Management:
- Serve as the first point of contact for client inquiries, complaints, and service requests.
- Build and maintain strong relationships with clients to ensure satisfaction and retention.
- Coordinate with internal departments (housekeeping, maintenance, pest control, etc.) to ensure timely issue resolution.
- Conduct regular follow-ups with clients to gather feedback and ensure service quality.
Help Desk Operations:
- Log all service requests, complaints, and maintenance issues in the help desk system.
- Assign tasks to concerned departments and monitor progress until closure.
- Generate daily, weekly, and monthly reports for management review.
Coordination & Support:
- Assist Operations and Facility Managers with site-level communication and documentation.
- Support in planning and implementing client engagement activities.
Escalate unresolved or recurring issues to higher management for corrective action.
- Ensure adherence to service-level agreements (SLAs) and company standards.
Job Type: Full-time
Pay: ₹20,000.00 - ₹24,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
