Job Title: E-Commerce operation Manager
Location: Ambala (On-site)
Company: Khadi Sadan – Since 1982
Experience: 2–4 years in e-commerce order management / operations
Employment Type: Full-time
Whatsapp your resume @ 9646814116
About Khadi Sadan
Khadi Sadan is a heritage-led fashion and lifestyle brand redefining Khadi for the modern era. Since 1982, we’ve empowered 500+ rural artisans by bringing authentic, KVIC-certified Khadi fabrics and garments to customers across India. As we expand our online presence, we’re looking for an organized, proactive E-Commerce operation Manager to ensure smooth daily operations on our e-commerce platforms.
Role Overview
The E-Commerce operation Manager will be responsible for handling all aspects of online order fulfillment — from order receipt to final delivery. You’ll ensure timely dispatch, accurate packaging, coordination with logistics partners, and flawless post-sale management for both website and marketplace orders.
Key Responsibilities
- Manage and process all daily online orders via Shopify, Amazon, Flipkart, and other marketplaces.
- Coordinate with the warehouse team for picking, packing, and dispatching orders on time.
- Monitor shipping dashboards, generate manifests & invoices, and ensure courier pickups.
- Track order status, handle NDRs (Non-Delivery Reports), RTOs, and re-dispatch requests efficiently.
- Maintain accurate inventory updates and coordinate with the stock & catalog teams.
- Ensure high order accuracy and customer satisfaction through attention to detail.
- Communicate with courier partners for issue resolution and escalations.
- Maintain daily, weekly, and monthly order MIS reports and dashboards.
- Collaborate with customer care for order-related queries and returns.
Requirements
- Graduate (Commerce or Business preferred).
- 2+ years of experience in E-commerce order operations / logistics management.
- Familiar with Shopify, Unicommerce, Shiprocket, Pickrr, or similar tools.
- Strong Excel / Google Sheets skills for reporting and data tracking.
- Excellent communication and team coordination skills.
- Eye for detail, accuracy, and a process-oriented mindset.
- Ability to multitask and meet daily deadlines efficiently.
Why Join Us
- Be part of a brand with deep Indian roots and modern ambitions.
- Opportunity to build scalable e-commerce systems in a growing organization.
- Positive work culture focused on collaboration, performance, and learning.
- Competitive compensation + performance incentives.
How to Apply
Whatsapp your resume @ 9646814116
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Application Question(s):
- What is your expected Salary?
Work Location: In person
