Job Description: Store Manager - KIWI Kisan Window
Job Title: Store Manager
Location: Nirvana Courtyard, Sector-50 Gurugram
Job Type: Full-Time
Experience: 2-5 years of retail/store management experience
About KIWI Kisan Window
KIWI Kisan Window is a trusted brand known for offering organic, sustainable, and eco-friendly products to customers who prioritize health and environmental responsibility. As a Store Manager, you will lead operations to ensure smooth functioning of the store, exceptional customer service, and an inviting shopping experience.
Key Responsibilities:
- Store Operations:
- Oversee the day-to-day operations, ensuring the store runs smoothly and efficiently.
- Manage inventory levels, replenishments, stock rotation, and wastage control.
- Ensure proper maintenance and cleanliness of the store.
- Sales & Revenue Management:
- Achieve sales targets by monitoring and enhancing the store's performance.
- Implement sales strategies and in-store promotions to drive customer engagement.
- Analyze store performance metrics and take corrective actions when necessary.
- Customer Service:
- Provide an excellent customer experience by ensuring that staff are well-trained and focused on delivering high-quality service.
- Handle customer complaints and resolve issues to maintain customer satisfaction.
- Team Management:
- Lead, train, and motivate store staff to achieve individual and team targets.
- Prepare duty rosters, manage staff schedules, and assign tasks.
- Conduct regular performance reviews and provide feedback for growth and development.
- Inventory Management:
- Manage stock levels, conduct inventory audits, and ensure product availability.
- Coordinate with the supply chain to ensure timely replenishment of products.
- Visual Merchandising:
- Ensure that the store is visually appealing and products are displayed effectively.
- Implement seasonal and promotional changes in alignment with brand guidelines.
- Compliance & Safety:
- Ensure compliance with company policies, health, and safety regulations.
- Maintain records for sales, staff, and inventory according to company protocols.
- Reporting:
- Submit daily, weekly, and monthly sales reports to management.
- Monitor key performance indicators (KPIs) and share insights for improvement.
Key Skills:
- Leadership and team management skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Sales-driven and customer-focused mindset
- Knowledge of inventory management and POS systems
- Ability to multitask and handle high-pressure situations
Qualifications:
- Bachelor's degree in Business, Retail Management, or a related field (preferred)
- 2-5 years of experience in retail or store management, preferably in organic or health products
- Proficiency in MS Office and retail management software
- Strong knowledge of organic or sustainable products is a plus
Job Type: Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Experience:
- FMCG or Food Chain Industry: 1 year (Preferred)
- Retail Store Management: 2 years (Required)
Work Location: In person
