Diagnose error or technical problems and determine proper solutions to repair the product.
Install and test product to make sure they work accurately.
Follows installation and operation manuals.
Respond to service request and repair product.
Escalate issues to Manger promptly to give the proper resolution.
Write service reports after every appointment.
Follow all company policy and procedure.
Fill out detailed reports and keep records on services that have been performed.
Educating the client on how to use and maintain their product.
Record and maintain of customer requests, work or services performed, charges, expenses, inventory, and inform the dispatch team.
Explain issues with equipment and repair details to customers.
Requirements
Diploma in electrical and electronics
Customer service and organizational skills
Good communications skills and fluency in English, Telegu and Hindi is also desired.
Ability to listen and active problem-solving skills
Basic knowlegde of MS Office
Pay: From ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
