JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Facility Manager (Technical & Soft services)
About the Role
The Assistant Facility Manager (AFM) is a key member of the facilities management team responsible for delivering world-class operational service delivery across both hard and soft services. This role supports the Facility Manager in ensuring safe, reliable, and high-quality building operations for premium commercial assets while maintaining exceptional customer satisfaction. The AFM must be technically proficient, organized, and client-focused, working collaboratively to ensure operational excellence, regulatory compliance, and continuous improvement across all facility services.
Roles and Responsibilities
Technical Operations & Building Systems Management
Support daily operations and performance of HVAC, electrical, mechanical, plumbing, fire protection, and life safety systems
Monitor building systems, respond to operational issues, and coordinate maintenance activities to ensure uninterrupted service and occupant satisfaction
Oversee day-to-day facility operations including janitorial, maintenance, repair, and pest control services
Routinely inspect the building to ensure suppliers are meeting contractual agreements and service standards
Maintenance & Contractor Management
Coordinate preventive and corrective maintenance programs in line with statutory and client requirements
Manage relationships with contractors and service providers across both technical and soft services
Review, prioritize and determine activities required for completion of work orders, ensuring complex work orders are planned and executed on time
Review work quality, support cost and performance tracking, and oversee daily work order management for impeccable performance
Performance & Service Delivery
Assist the FM in meeting or exceeding site Key Performance Indicators (KPIs) for both technical and soft services
Monitor service level guidelines weekly to identify potential off-track areas and plan corrective actions accordingly
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
Provide quality analysis of customer feedback on an ongoing basis and develop effective response plans
Safety, Risk & Regulatory Compliance
Support compliance with BCA, SCDF, MOM, and other relevant local regulations and codes
Assist in statutory inspections, certifications, risk assessments, and regulatory reporting to ensure a safe and compliant workplace
Assist in completion of building audits and ensure adherence to safety protocols across all operations
Financial Management & Procurement
Support financial reporting, capital and expense budget preparation, variance reporting, and successful completion of client initiatives and KPIs
Support purchase requisitions, quotations, and approvals, ensuring alignment with budgets and company policies
Maintain finance trackers, assist with cost control, and ensure compliance with procurement and audit requirements
Responsible for invoice upload to AP system for FM review
Projects & Continuous Improvement
Support planning and execution of asset enhancement and improvement projects, including minor upgrades and refurbishment works
Coordinate with consultants, contractors, and internal stakeholders to ensure timely, cost-effective delivery
Recommend continuous quality improvement practices and identify business efficiencies across both technical and soft services
Team Support & Development
Support daily supervision and development of on-site engineering staff, vendors, and service providers
Promote a strong culture of safety, accountability, and service excellence
Work collaboratively with the facilities team, demonstrating willingness to learn and adapt while working without direct day-to-day supervision
Qualifications
Education & Experience
BA/BS degree or Diploma in Mechanical, Electrical, Building Services Engineering, Facilities Management, or equivalent facilities work experience and education
Minimum 5 years' experience in building operations, facilities management, or engineering services within commercial, mixed-use, or industrial assets
Knowledge of commercial real estate, building systems, accounting, and financials desired
Technical & Professional Skills
Strong working knowledge of M&E systems, critical equipment, and statutory requirements in Singapore
Computer proficiency with CMMS (Computerized Maintenance Management System), MS Office including Word, Excel, PowerPoint and Outlook
Experience with maintenance reporting tools and work order management systems
Excellent communication, presentation, client service and follow-up skills
Strong coordination and problem-solving skills with attention to detail
Leadership & Personal Attributes
Demonstrated readiness to take on supervisory or assistant manager responsibilities
Exposure to project coordination and team support functions across technical and soft services
Proactive, hands-on, and service-oriented mindset with effective time management skills
Ability to work independently while maintaining first-class customer experience
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
