JOB DESCRIPTION – TELECALLER / PATIENT CARE EXECUTIVE
Company: H-Cura
Industry: Healthcare – Homeopathy | Hair | Skin | Dental
Department: Patient Support / Telecalling
Job Type: Full-Time
Experience: Fresher / 1–3 Years
Qualification: Any Degree / Diploma
Location : Guntur
JOB SUMMARY
H-Cura Private Limited is looking for an energetic and patient-focused Telecaller / Patient Care Executive to handle enquiries generated through digital marketing and other lead sources.
The candidate will be responsible for contacting prospective patients, understanding their treatment requirements, explaining H-Cura's services, scheduling appointments, following up with leads, and coordinating with respective branches to improve patient walk-ins and conversions.
KEY RESPONSIBILITIES
- Contact new patient leads received through Meta Ads, Google Ads, Website, WhatsApp and other marketing channels.
- Understand the patient's health or treatment concern and identify the appropriate service/department.
- Explain H-Cura's treatments, consultation process, available offers and branch details clearly.
- Schedule patient appointments at the appropriate H-Cura branch.
- Follow up consistently with interested patients until appointment confirmation.
- Send appointment confirmations and reminders through calls and WhatsApp.
- Follow up with patients who have missed or rescheduled their appointments.
- Coordinate with branch doctors, front-office teams and operations teams regarding patient appointments.
- Maintain accurate lead status and follow-up details in the CRM / HMS / Lead Management System.
- Update every lead with proper remarks such as Interested, Appointment Fixed, Follow-Up, Not Interested, Not Reachable, etc.
- Handle inbound patient enquiries professionally.
- Work on old leads and pending follow-ups to generate additional appointments.
- Achieve assigned daily, weekly and monthly targets for calls, appointments and patient walk-ins.
- Maintain professional communication and ensure a positive patient experience.
- Share regular performance updates with the reporting manager.
- Protect patient information and maintain confidentiality at all times.
REQUIRED SKILLS
- Good communication and convincing skills.
- Fluency in English and the relevant regional language.
- Basic knowledge of MS Excel, WhatsApp and computer operations.
- Ability to handle a high volume of calls and follow-ups.
- Strong listening and patient-handling skills.
- Target-oriented and self-motivated.
- Ability to work effectively as part of a team.
- Previous experience in Healthcare / Hospital / Clinic / Telecalling / Customer Support / Inside Sales will be an added advantage.
KEY PERFORMANCE INDICATORS (KPI)
Performance will primarily be measured based on:
- Number of leads contacted
- Follow-up completion rate
- Number of appointments booked
- Appointment confirmation rate
- Patient walk-ins generated
- Lead-to-walk-in conversion rate
- CRM/HMS update accuracy
- Achievement of monthly assigned targets
ABOUT H-CURA
H-Cura is a growing healthcare organization providing comprehensive services across Homeopathy, Advanced Hair & Skin Treatments, and Dental Care through its network of clinics.
We are looking for candidates who are passionate about patient communication, follow-up management and contributing to the growth of a healthcare organization.
H-Cura
Connect. Care. Cure.
How to Apply:
Contact Person: Mr. Manjunath N Asst.Manager - HR
Contact Number: 7411565328
Email Id:
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
