Job Summary
We are looking for a reliable and skilled Freelance IT Support Engineer to provide on-demand technical support for our clients. The ideal candidate will troubleshoot hardware, software, network, and user-related issues while ensuring timely resolution and excellent customer service.
Key Responsibilities
- Provide onsite and remote IT support to end users.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Set up and troubleshoot Windows, macOS, and mobile devices.
- Install and configure operating systems and business applications.
- Support Microsoft 365, email, VPN, and cloud-based services.
- Perform system updates, patches, and preventive maintenance.
- Configure and troubleshoot basic networking devices such as routers, switches, and Wi-Fi access points.
- Document support activities, issue resolutions, and asset information.
- Escalate complex technical issues when required.
- Ensure compliance with IT security policies and best practices.
Required Skills & Qualifications
- Diploma, Bachelor's degree, or equivalent experience in Information Technology, Computer Science, or a related field.
- 2+ years of hands-on experience in IT support or desktop support.
- Strong knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
- Basic knowledge of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Experience with printer setup and troubleshooting.
- Familiarity with Active Directory and user account management is an advantage.
- Good troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple support requests.
Preferred Skills
- Experience with remote support tools.
- Knowledge of cloud platforms such as Microsoft Azure or Google Workspace.
- IT certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent are a plus.
Work Arrangement
- Freelance / Contract-based
- On-demand assignments (onsite and remote)
- Flexible working hours based on project requirements
- Travel to client locations may be required
Deliverables
- Timely resolution of assigned support tickets.
- Accurate documentation of work performed.
- Professional communication with clients.
- Compliance with agreed Service Level Agreements (SLAs).
Compensation
- Paid per ticket, hourly, daily, or per project (based on agreement).
- Travel reimbursement may be provided for onsite assignments where applicabl
Pay: ₹9,337.65 - ₹10,000.00 per month
Benefits:
Work Location: In person
