Job Title: Salesforce Service Cloud Functional Consultant
Location: Remote (India)
Job Type: Contract / Remote
Open Positions: 2
Job Description
We are looking for an experienced Salesforce Service Cloud Functional Consultant to join our team. The ideal candidate should have strong functional expertise in Salesforce Service Cloud and experience in delivering customer service solutions.
Experience Required
- 6+ years of Salesforce experience
- 4+ years of hands-on experience in Salesforce Service Cloud
Required Skills
- Case Management
- Omni-Channel
- Service Console
- Knowledge Management
- Entitlements & Milestones
- CTI Integration
- Flow Builder & Declarative Configuration
- Customer 360
- Next Best Action
Mandatory Requirement
- Salesforce Service Cloud Consultant Certification
Application Question(s):
- Salesforce Service Cloud Consultant Certification Must ?
Experience:
- Salesforce: 6 years (Required)
- salesforce service cloud: 5 years (Required)
Work Location: Remote
