- Outbound Engagement: Conduct outbound calls (primarily for the logistics team) to capture customer feedback, drive NPS metrics, and resolve initial user concerns.
- Technical & Bot Support: Assist in first-level troubleshooting, conduct regular bot audits, and perform bot testing to ensure seamless customer interactions.
- Data & Process Tracking: Maintain and update support logs, track call outcomes, and analyze feedback data to identify patterns.
- Cross-Team Coordination: Coordinate with internal teams to resolve escalated technical or logistics issues promptly.
- Knowledge Base Support: Use AI tools and internal resources to document common issues, solutions, and insights to improve overall response times and user experience.
Pay: ₹10,000.00 per month
Work Location: In person
