We are looking for a CRM / Telecaller to handle customer calls, collect feedback, follow up on customer concerns, and support pharmacy-related documentation.
Key Responsibilities
- Make calls to customers and collect feedback.
- Handle customer queries and complaints politely.
- Follow up on customer concerns until resolution.
- Coordinate with pharmacy teams regarding customer issues.
- Collect and upload pharmacy bills.
- Check and maintain bill records.
- Follow up with stores for pending information or documents.
- Prepare daily call and feedback reports.
- Maintain proper records of customer interactions.
- Escalate important issues to the concerned team or management.
- Perform other duties assigned by management.
Pay: From ₹15,000.00 per month
Work Location: In person
