We are looking for an experienced and customer-oriented Mechanical Service Advisor to join our automobile service team. The ideal candidate should have strong technical knowledge of 4-wheeler vehicles, excellent customer handling skills, and the ability to effectively coordinate between customers and the workshop team.
Key Responsibilities:
- Receive customers and accurately understand vehicle concerns and service requirements.
- Inspect vehicles and prepare detailed job cards with repair recommendations.
- Explain repair requirements, maintenance schedules, costs, and timelines to customers.
- Coordinate with technicians and workshop staff to ensure smooth workflow and timely job completion.
- Monitor vehicle repair progress and provide regular updates to customers.
- Ensure quality service delivery and customer satisfaction throughout the service process.
- Prepare estimates, obtain customer approvals, and manage service documentation.
- Handle customer queries, complaints, and follow-up activities professionally.
- Promote preventive maintenance and value-added services.
- Ensure adherence to company service standards and workshop procedures.
Candidate Requirements:
- Minimum experience in a Service Advisor role within a 4-wheeler automobile workshop/service centre.
- Strong knowledge of vehicle mechanics, maintenance, and repair processes.
- Excellent communication, customer service, and relationship management skills.
- Ability to coordinate effectively with technicians, workshop supervisors, and management.
- Good computer skills for job card preparation, invoicing, and service management software.
- Ability to work in a fast-paced service environment and achieve service targets.
Job Details:
Position: Mechanical Service Advisor – 4 Wheeler
Department: Service / Workshop
Working Hours: 9:00 AM – 5:00 PM
Weekly Off: Sunday
Benefits:
✅ Attractive Salary Package
✅ Performance-Based Incentives
✅ Bonus Opportunities
✅ ESI & PF Facility
✅ Career Growth Opportunities
Leave Policy:
- 2 additional leaves per month apart from Sunday.
- Leave approval required from management in advance.
Pay: ₹20,000.00 - ₹24,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
