Client Servicing Manager – Commercial Interior Fit-outs
Job Summary
We are looking for a Client Servicing Manager to handle end-to-end client coordination, ensuring smooth communication, timely project delivery, and high client satisfaction across commercial interior fit-out projects.
Key Responsibilities
Client Relationship Management
Act as the single point of contact (SPOC) for clients
Understand client requirements and expectations
Build long-term relationships and ensure repeat business
Handle queries, issues, and escalations professionally
Project Coordination
Coordinate with design, production, procurement, and site teams
Ensure projects are delivered on time and as per quality standards
Track progress and provide regular updates to clients
Commercial & Documentation
Assist in preparing proposals, BOQs, and cost estimates
Ensure timely approvals, POs, and documentation
Coordinate billing and invoicing with accounts team
Monitor project budgets and control deviations
Execution & Site Support
Visit sites as required for smooth execution
Ensure alignment between client expectations and actual delivery
Support snag closure and final project handover
Business Development Support
Identify upselling and cross-selling opportunities
Support in client meetings and presentations
Assist in converting leads into projects
Skills Required
Strong communication and negotiation skills
Good client handling and problem-solving ability
Understanding of commercial interior fit-outs
Project coordination and multitasking skills
Basic knowledge of MS Office (AutoCAD is a plus)
Experience
8+ years in client servicing / project coordination
Experience in interior fit-outs / construction preferred
Qualification
Bachelor’s in Interior Design / Architecture / Civil Engineering
MBA is an added advantage
Key Performance Indicators (KPIs)
Client satisfaction and retention
On-time project delivery
Billing and collection efficiency
Repeat business from clients
Issue resolution and escalation handling
Pay: ₹70,000.00 - ₹80,000.00 per month
Work Location: In person
