Role Overview:
Serves as the primary point of contact for pre- and post-booking inquiries, resolving issues and maintaining customer satisfaction.
Key Responsibilities
- Respond promptly to incoming queries via phone, email, live chat, or WhatsApp.
- Assist clients with booking modifications, cancellations, refund queries, and itinerary updates.
- Handle on-ground travel emergencies or complaints smoothly and calmly.
- Collect client feedback after travel to monitor service quality.
- Maintain accurate customer logs in the agency's CRM system.
Pay: ₹10,493.57 - ₹29,876.04 per month
Work Location: In person
