JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the Role
As the Senior Facilities Manager for our prestigious Work Dynamics client, you will spearhead operational excellence and service delivery across a regional portfolio. This pivotal leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services, ensuring business continuity, operational excellence, financial performance, and leading the operating model across the region.
This senior leadership role is accountable for building and developing high-performing FM teams, maintaining trusted relationships with client stakeholders, and ensuring that local teams take ownership of their sites. The role also includes promoting diversity and inclusion, supporting ESG objectives, and driving a proactive health and safety culture.
You will orchestrate and harmonize all subject matter expert (SME) functions to ensure exceptional service quality, consistency, and innovation across locations while driving continuous improvement to enhance client satisfaction and operational efficiency.
The Client Environment
Omnicom Group Inc. is an American global media, marketing, and corporate communications holding company, headquartered in New York City. Omnicom's branded networks and specialty firms provide services in four disciplines: advertising, customer relationship management, public relations, and specialty services.
As their trusted real estate services partner, we provide comprehensive management solutions that enable their focus on core business activities while ensuring their real estate assets operate at optimal performance.
Key Responsibilities
Strategic Operational Leadership
Lead the FM strategy, ensuring resilience, consistency, and continuity of operations.
Provide strategic oversight for corporate locations with combined operational budgets exceeding £10m+ annually
Lead organizational development initiatives for integrated facilities and hospitality teams (50+ professionals)
Drive standardization of service delivery excellence across multiple sites while maintaining local customization
Champion digital transformation and workplace innovation initiatives across the portfolio
Align operational delivery with global objectives while addressing regional nuances and challenges.
Anticipate industry trends and client needs to proactively enhance service offerings and operational approaches
Serve as the primary operational interface between the client's senior leadership and our global delivery teams
Identify opportunities for service enhancement, cost optimization, and process improvement across the account
Portfolio Excellence Leadership
Drive strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo
Drive P&L management for £10m+ annual operations with accountability for profitability and growth targets
Champion enterprise-wide workplace transformation initiatives supporting global corporate strategy
Develop and execute regional business development strategies that expand service offerings and market presence
HSSE & Quality Management
Champion a culture of safety excellence and continuous improvement across all regions
Drive overall HSSE agenda and accountability
Comply with the JLL global standards and procedures
Cooperate in HSSE matters, including the assessment of risks and any control measures identified.
Not interfere with, disable, or misuse anything provided in the interest of HSSE, security, fire, food hygiene, or first aid.
Report accidents, incidents, near misses, faults, and deficiencies to their manager
Seek advice if in doubt about the adequacy of any HSSE arrangements
Complete HSSE training as directed
Performance & Systems Management
Oversee Nuvolo optimization to enhance work order management and operational transparency
Lead reliability initiatives to improve critical systems performance and reduce operational risks
Support data analytics programs to identify trends, opportunities, and areas for enhancement
Implement performance dashboards providing comprehensive visibility of service delivery across all regions
Financial Management & Governance
Work with the Finance Team to own, develop and monitor the annual operating site budgets including utilities, maintenance, cleaning, security and all other operational costs
Work with suppliers to own, develop and deliver the annual site budgets with best practice FM operational support facilitate the works to ensure budget compliance
Work with suppliers to understand the need for immediate operational costs with longer-term asset preservation by making strategic decisions about preventive maintenance spending to avoid costly emergency repairs vs to approach for new installations
Work with the Finance Team to own and raise annual supplier purchase orders in the client’s system to ensure the budgeted costs can be invoiced against by suppliers
Work with the Finance Team to own and ensure site accruals have been identified for any non-invoiced supplier expenditure each month
Ownership for tracking and monitoring of site expenditure vs Budget and vs Forecast and identify any variances
Work with the Finance Team to own and understand your site’s Profit & Loss account to identify risks or opportunities around cost management
Reports to be owned and maintained by FM to include Savings Tracker, monthly Actual Variance reporting and monthly outlook forecast reporting
Sustainability & Communications
Oversee implementation of sustainability initiatives across assigned portfolio of facilities, ensuring consistent execution of regional strategies
Manage sustainability budgets and ROI analysis for energy efficiency projects, renewable energy systems, and waste reduction programs
Coordinate with engineering teams on building system optimization to reduce environmental impact while maintaining operational efficiency
Lead sustainability training programs for facilities staff and building occupants, promoting awareness and behavioural change
Develop and maintain relationships with utility providers, sustainability consultants, and green technology vendors
Conduct regular sustainability audits and assessments, identifying opportunities for improvement and cost savings the organization in regional sustainability councils and industry forums
People & Team Leadership
Develop high-performing leaders through coaching, mentoring, and structured development programs
Implement performance management frameworks that drive 20%+ improvement in key metrics
Lead change management initiatives supporting corporate restructuring and growth strategies
Build succession planning programs ensuring organizational resilience and talent retention
Build, develop, and inspire a high-performing multi-disciplinary team
Implement talent development programs to nurture expertise in each functional area
Foster a culture of collaboration, innovation, and continuous improvement
Conduct regular performance reviews and create individual development plans for team members
Ensure appropriate staffing models and resource allocation across all functions and regions
Client Relationship Management
Cultivate strong strategic partnerships with client stakeholders at all levels
Develop reporting to demonstrate performance, value creation, and continuous improvement
Proactively identify emerging client needs and develop tailored solutions
Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution
Suppliers
Maintain, review and oversee vendor relationships & performance
Work with the suppliers to leverage relationships to ensure the client’s FM spend related Accounts Payable KPIs (Open POs, GRNV and UMLV) are maintained by chasing invoices or supplier statements where necessary
Work with the Procurement Team to competitively bid and prepare all service contracts to assure high quality and cost-effective services
Work with the Procurement Team on the Regional vendor rationalisation programme
Identify, implement and record all operational cost savings initiatives to ensure meeting the client’s glidepath savings KPIs
Qualifications & Experience
Professional Background
Progressive experience in corporate real estate services management, with demonstrable expertise in Facilities Management
Proven track record of successfully managing complex, multi-regional service delivery operations with budgetary responsibility exceeding £10M annually
Experience leading diverse functional teams including HSSE, Quality & Compliance, Performance Management, and Sustainability
Demonstrated expertise in vendor management, and strategic sourcing
Strong financial acumen with comprehensive experience in budget development, financial forecasting, and cost optimization programs
Leadership & Management
Exceptional leadership capabilities with experience building and developing teams
Proven ability to navigate complex organizational structures and influence stakeholders
Experience implementing change management initiatives across diverse operational environments
Strong project management skills with ability to oversee multiple concurrent operational transformation programs
Talent for identifying and developing high-potential team members across different functional specialties
Educational Background
Business Administration, Engineering, Operations Management or related field
Professional certifications relevant to operations management, project management, or real estate services (e.g., PMP, Six Sigma, MRICS) strongly desired
Continuous professional development demonstrating commitment to industry knowledge and leadership growth
This role represents an exceptional opportunity for an accomplished operations leader seeking to make a significant impact within a specialized and growing sector. The ideal candidate will combine strategic vision with practical operational expertise, possess outstanding leadership qualities, and demonstrate a passion for service excellence in complex environments.
Our Commitment to Sustainability and Innovation
At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.
Growth and Development
As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.
What We Offer
Opportunity to lead a flagship account with significant strategic importance to our organization
Exposure to cutting-edge operational practices and technologies across international markets
Collaborative, innovative work environment with access to industry-leading resources and expertise
Comprehensive professional development program and clear advancement pathways
Competitive compensation package including performance-based incentives
Global mobility opportunities within a growing international organization
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
