Restaurant Operations Manager – ChennaiPosition Summary
We are seeking an experienced and results-driven Restaurant Operations Manager to oversee and optimize all aspects of restaurant operations. The ideal candidate will have a strong background in hospitality management, team leadership, revenue growth, cost control, and operational excellence. This role requires a hands-on leader who can drive business performance while maintaining exceptional guest experiences and consistent operational standards.
Experience Required
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Minimum 5–6 years of experience in restaurant or hospitality operations.
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Proven experience in managing restaurant profitability, team performance, and guest satisfaction.
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Experience in multi-unit operations is an added advantage.
Key ResponsibilitiesOperations Management
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Oversee daily restaurant operations to ensure smooth and efficient functioning.
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Implement and maintain operational SOPs, service standards, and quality controls.
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Ensure consistency in food quality, service delivery, hygiene, and customer experience.
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Monitor operational performance and identify areas for improvement.
Revenue Growth & Business Performance
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Develop and execute strategies to increase sales and revenue.
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Drive guest engagement, repeat business, and customer satisfaction.
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Monitor key business metrics and take corrective actions to achieve targets.
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Support local marketing initiatives and promotional activities.
Cost Control & Inventory Management
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Control food costs, labor costs, and operational expenses.
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Implement measures to reduce wastage and improve profitability.
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Monitor inventory levels and ensure proper stock management.
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Conduct regular audits and variance analysis.
Team Leadership & Training
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Lead, motivate, and develop restaurant teams to achieve operational excellence.
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Manage recruitment, onboarding, training, and retention of employees.
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Conduct regular performance reviews and coaching sessions.
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Build a strong culture of accountability, teamwork, and customer service.
Reporting & Analysis
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Prepare and analyze daily, weekly, and monthly operational reports.
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Track sales, labor costs, food costs, inventory, wastage, and profitability.
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Utilize Microsoft Excel and reporting tools to support business decisions.
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Present performance insights and action plans to management.
Compliance & Quality Assurance
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Ensure compliance with company policies, SOPs, food safety, and hygiene standards.
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Maintain all statutory and regulatory requirements.
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Conduct regular operational audits and corrective action reviews.
Skills & Competencies
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Strong leadership and people management skills.
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Excellent operational planning and execution capabilities.
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Proven ability to increase revenue and improve profitability.
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Strong understanding of cost control and inventory management.
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Proficiency in Microsoft Excel and reporting.
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Excellent problem-solving and decision-making skills.
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Strong communication and interpersonal abilities.
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Ability to work in a fast-paced, customer-focused environment.
Preferred Candidate Profile
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Based in Chennai or willing to relocate.
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Hands-on operational leader with strong business acumen.
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Passionate about hospitality, service excellence, and team development.
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Demonstrated success in driving operational efficiency, reducing wastage, and building high-performing teams.
Key Success Indicators
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Revenue growth and profitability improvement.
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Reduction in food and operational wastage.
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Strong SOP compliance and operational consistency.
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High guest satisfaction scores.
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Effective team retention, training, and development.
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Accurate and timely operational reporting.
