We are looking for a proactive and patient-focused Floor Coordinator to ensure smooth day-to-day operations on assigned hospital floors. The candidate will coordinate between patients, nursing staff, doctors, housekeeping, and other support services to enhance patient experience and operational efficiency.
Key Responsibilities
- Coordinate daily activities on the assigned hospital floor.
- Assist patients and attendants with admission, transfer, discharge, and other hospital processes.
- Act as a liaison between patients, doctors, nursing staff, and support departments.
- Ensure timely resolution of patient queries and concerns.
- Monitor cleanliness, hygiene, and overall upkeep of the assigned area.
- Coordinate with housekeeping, maintenance, security, and other departments for prompt service delivery.
- Support patient feedback collection and service recovery initiatives.
- Ensure patient information and records are handled confidentially.
- Guide visitors regarding hospital services and facilities.
- Escalate operational issues and patient complaints to the concerned authorities.
- Maintain daily reports and documentation as required.
Qualifications
- Graduate in any discipline.
- Degree/Diploma in Hospital Administration or Healthcare Management will be preferred.
Experience
- 1 - 3 years of experience in a hospital, healthcare, hospitality, or customer service environment.
- Freshers with excellent communication skills may also apply.
Required Skills
- Strong Communication and Interpersonal Skills
- Patient Relationship Management
- Customer Service Orientation
- Problem-Solving Ability
- Coordination and Multitasking Skills
- Basic Computer Knowledge (MS Office)
- Teamwork and Professionalism
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
