- Manage front office operations, including reception, check-in, check-out, reservations, and guest services.
- Supervise and coordinate front office staff, including receptionists and guest service executives.
- Ensure a professional and welcoming experience for all guests and visitors.
- Handle guest complaints, feedback, and service issues and ensure timely resolution.
- Manage room bookings, reservations, cancellations, and modifications.
- Coordinate with Housekeeping, Food & Beverage, Maintenance, Security, and other departments.
- Monitor room availability, occupancy, arrivals, departures, and VIP guests.
- Ensure accurate billing, payments, invoices, and cash handling procedures.
- Maintain guest records and ensure proper handling of confidential guest information.
- Prepare daily, weekly, and monthly front-office reports.
- Monitor front-office SOPs, service standards, and operational procedures.
- Train, coach, and evaluate front-office employees to improve service quality.
- Manage shift schedules, staff allocation, attendance, and performance.
- Coordinate special arrangements for VIPs, groups, corporate clients, and special occasions.
- Monitor guest satisfaction and implement improvements based on feedback and reviews.
- Assist management with revenue, occupancy, upselling, and room-sales targets.
- Ensure proper communication during shift handovers and maintain accurate logs.
- Handle emergency situations and ensure compliance with safety and security procedures.
- Maintain a clean, organized, and professional reception/front-office area.
- Support management in improving guest experience, operational efficiency, and revenue.
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
