About Us:
Gokulam Grand Trivandrum is a premier 5-star business hotel offering luxurious hospitality in the heart of the city. We are dedicated to delivering exceptional service experiences and are seeking enthusiastic, service-driven individuals to join our F&B Service team.
Job Summary:
We are currently hiring Guest Service Associates (GSA) in our F&B Service department. The ideal candidate will be passionate about hospitality, have strong interpersonal skills, and a keen eye for detail. This is a front-line service role, directly interacting with guests to deliver high-quality dining experiences.
Key Responsibilities:
- Greet and seat guests in a professional and welcoming manner
- Take food and beverage orders accurately and efficiently
- Ensure timely and courteous service to guests in all F&B outlets
- Maintain cleanliness and hygiene standards at all times
- Assist in setting up the restaurant and service areas
- Handle guest queries and complaints politely and effectively
- Coordinate with kitchen and bar staff for smooth service flow
- Uphold the brand standards and deliver a personalized guest experience
Requirements:
- Education: Degree or diploma in Hotel Management (mandatory)
- Experience: Minimum 1–2 years of relevant experience in a 4/5-star hotel F&B environment
- Excellent communication and customer service skills
- Positive attitude, well-groomed appearance, and strong team spirit
- Ability to work in a fast-paced and dynamic environment
- Flexibility to work in shifts, including weekends and holidays
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
