Role: Manager- Strategic Accounts
Full/ Part-time: Full Time
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About the role
As Strategic Accounts, you will be responsible for managing a team of intermediate or experienced Inside Sales professionals. Sets objectives and guides team on inside sales goals. Responsible for ensuring inside sales goals are met, and supporting inside sales team. Makes significant improvements on processes to enhance insides sales work performance.
As a Manager - Strategic Accounts, you’ll be responsible for:
Drive business development through key and strategic customers to achieve sustainable growth.
Identify, create, and develop new strategic accounts to contribute to overall organizational growth.
Map key stakeholders and decision-makers within strategic customer accounts and manage the end-to-end customer relationship.
Coordinate closely with internal business, sales, operations, and service teams to ensure a smooth and consistent customer experience.
Act as a single point of contact for strategic customers.
Understand customer needs, pain points, and future plans to propose value-based solutions.
Lead regular business reviews, performance discussions, and roadmap alignments with customers.
Ensure high levels of customer satisfaction and retention.
Work closely with sales, engineering, operations, service, and finance teams to ensure seamless execution.
Coordinate technical discussions, proposals, and project timelines.
Escalate and resolve customer issues proactively.
Track customer industry trends, competitor activity, and market dynamics.
Provide inputs for product improvement and strategic decision-making.
As a minimum you must have:
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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